9c999 Privacy Policy — How we keep your information secure

9c999 (referred to hereinafter as "we", "us", or "the Platform") is an international online gaming and betting service provider. We believe that protecting your personal information is a fundamental right and one of the core pillars of our service standards.

This Privacy Policy clearly sets out what information 9c999 collects, how it is used, who it may be shared with, and what rights you have over your data. This policy is written in English to ensure it is easily understood by users in Bangladesh.

This policy applies to the https://9c999.win website and all associated mobile applications and services.

9c999 collects only the information necessary to deliver services, ensure security, and meet legal obligations. No unnecessary data is collected.

Information Collected at Registration

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and Password (encrypted)
• Country and City of Residence

Information collected for KYC verification

• Copy of National ID or Passport
• Selfie or photo (for identity verification)
• Proof of Address Document (if required)

Automatically Collected Information

• IP address and device type
• Browser Name and Version
• Activity logs and session duration on the platform
• Transaction History & Gaming Activity

9c999 uses collected information solely for the purposes listed below. No data is used for any other purpose without your consent.

• Account management: Your information is used to create, maintain, and secure your account.
• Service Delivery: Information required to process gameplay, deposits, and withdrawals is used accordingly.
• Customer Support: Your information is used to resolve issues and provide customer support.
• Security and Fraud Prevention: To detect unusual activity and keep your account secure.
• Promotions and Offers: To inform you of relevant bonuses and offers based on your preferences (you can opt out at any time).
• Legal obligations: To fulfill lawful requests from authorities and comply with anti-money laundering regulations.
• Service Improvement: Used to analyze and improve the platform's game experience and interface.

9c999 does not generally share your information with third parties. However, limited sharing may be required in certain specific circumstances:

• Payment Processors: Necessary financial information is shared with payment service providers such as Mobile Banking, Nagad, and Rocket to process transactions.
• KYC verification services: Documents may be shared with authorized verification services to confirm your identity.
• Legal authorities: Disclosure of information is mandatory upon a valid court order or lawful request from a government authority.
• Anti-Fraud Organizations: Information may be shared with regulatory authorities to prevent money laundering and fraud.

Before sharing information with any third party, we ensure they adhere to the same standard of privacy policy.

9c999 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use

• Essential Cookies: Essential for maintaining active login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language and game settings.
• Analytics Cookies: To understand which pages are used most and improve our services.
• Security Cookies: To recognize repeat logins from the same device.

You can disable non-essential cookies from your browser settings. Note that doing so may affect the availability of certain features.

9c999 employs industry-leading technologies and practices to protect your information. Below are our key security measures:

• SSL/TLS encryption: All communication between your browser and our servers is secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system blocks all unauthorized access attempts.
• Two-Factor Authentication (2FA): You have the option to add an extra layer of security to your account.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Restricted Access: Only authorized personnel may access necessary information.
• Data Backup: Secure data backups are maintained to prevent loss in the event of a technical failure.

As a 9c999 user, you have the following rights over your own data. Contact our support team to exercise any of these rights.

• Right to Access Your Data: You may request to know what information of yours we currently hold.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we restrict how your data is used for specific purposes.
• Right to Data Portability: You can receive a copy of your data in a portable format.
• Right to Opt Out of Marketing: You may opt out of promotional emails or messages at any time.

We will generally respond within 3 business days of receiving a request to exercise your rights. Please note that certain data may not be deletable due to legal obligations.

9c999 retains your information only for as long as necessary. Retention periods vary depending on the type of data:

After account closure, all personal data beyond what is legally required will be permanently deleted.

9c999 strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If an account is opened using a false age, that account will be suspended.
• Any data collected from a minor will be deleted immediately upon discovery.
• If an underage account is detected, the relevant parent or guardian and appropriate authorities will be notified.

9c999 may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

• A notice will be sent via email or displayed on the platform before any major changes.
• The date of any update will be shown in the "Last Updated" section at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not wish to accept the updated policy, you may request to close your account.

We recommend that you check this page regularly to stay up to date with any changes.

Contact us for any questions, complaints, or to exercise your rights regarding your personal information.

• Email: [email protected]
• Live Chat: Available after logging into the platform
• Response Time: Typically within 1–3 business days